Majestic Hotel & Spa Barcelona is the first and so far the only 5-star Deluxe hotel in Spain with certificates
ISO 9001:2008, ISO 14001:2004 and EMAS III.
Established for over 90 years, the Hotel Majestic has all of the facilities and fittings expected of a functional yet luxurious modern hotel. The fact that we have managed to maintain our position as leaders in our sector, is due to a combination of reasons: Firstly, the high quality standard of our installations are complemented with an equally proficient service, resulting in overall guest satisfaction; secondly, we operate with an awareness of the need to ensure that all activities and services are carried out in an environmentally friendly manner.
Bearing this in mind, we have developed and implemented an Environmental and Quality Management System that subscribes to the directives of UNE-EN ISO 9001:2008, UNE-EN ISO14001:2004 and the European Regulation 1221/2009 EMAS, thereby proving our commitment to corporate and social responsibility.
To attain our goals and objectives,
We must all be involved, contributing in all ways possible and getting the relevant training to sustain and constantly improve the quality of both the organisation and wider environment. This is the best guarantee for our clients' continued satisfaction and confidence.
By getting members of different departments to work as a team and by encouraging inter-departmental communication we increase motivation, the quality of our products and services improves, and our commitment to environmental protection grows. Overall, we feel proud of our company and of being true professionals within our sector.
Our Business Commitment,
We wish to create a work atmosphere where each and every one of us is satisfied with his or her role. This undoubtedly benefits not only our own wellbeing but that of our customers too, bearing in mind that they are all different in terms of interests, abilities, backgrounds and expectations, whilst sharing the same demand for high standards.
We wish to enable everyone to be well qualified in their area with our Internal Training Programme, so that we all can put forward ideas and come up with solutions to business problems. We aim to foster a caring attitude and awareness about environmental issues amongst employees and associates of the corporation, so that everyone feels involved in the project and works as a team.
We plan to increase the autonomy of every team promoting introspection, self-control, versatility, involvement in the problems of the business and empowering our present staff before recruiting from outside the organization.
We aim for a code of conduct that can be modified continuously in order to comply with the changing legislation and rules regarding quality and the environment as it specifically applies to us and the activities we carry out.
We will implement action plans, as well as control, prevention/correction plans to diminish any negative environmental impact, minimising the use of natural resources and raw materials and managing properly all environmental aspects (visual impact, generation of residues, atmospheric emissions, noise and waste water).
We will establish goals and objectives that guarantee sustainable quality and environmental improvement and to carry out both internal and external auditing to ensure that the system is working correctly, contributing to the preservation of the environment and the achievement of the highest standards.
We promise to keep our customers informed and to offer them incentives, so that they can work with us with in creating a special relationship for the sake of preserving our environment.
The responsibility for the execution of this Environmental and Quality Policy is shared amongst us all: the principles are revised periodically, paying great attention to the needs of all concerned, communicating news to both employees and customers, and being readily available for all parties concerned.
''Quality is made by people not by companies, only we can guarantee our future to be brilliant''.
Mr. Malco Par
General Manager of Majestic Hotel Group
If you would like to receive a copy of the Quality and Environment Manual or the Environmental Declaration, please contact the Quality and Environment Department, Mrs Montserrat Sánchez firstname.lastname@example.org