Majestic Hotel & Spa Barcelona is the first and so far the only 5-star Deluxe hotel in Spain with certificates ISO 9001:2008, ISO 14001:2004 and EMAS III.
Established for over 90 years, the Hotel Majestic has all of the facilities and fittings expected of a functional yet luxurious modern hotel. The fact that we have managed to maintain our position as leaders in our sector, is due to a combination of reasons: Firstly, the high quality standard of our installations are complemented with an equally proficient service, resulting in overall guest satisfaction; secondly, we operate with an awareness of the need to ensure that all activities and services are carried out in an environmentally friendly manner.
Bearing this in mind, we have developed and implemented an Environmental and Quality Management System that subscribes to the directives of UNE-EN ISO 9001:2008, UNE-EN ISO14001:2004 and the European Regulation 1221/2009 EMAS, thereby proving our commitment to corporate and social responsibility.
The ISO 9001 is an international normative for the management of businesses that guarantees that customer needs are met adequately. The management of this quality system is the ideal framework for the supervision and improvement of any service.
In terms of quality, it is the most widely established and best known normative. However, it is not just applicable to the Management of Quality Systems, but to any system in general.
The ISO 9001 helps to improve the internal working of any organization and to set it apart from any competitor in the sector that does not use it. Besides, this certificate facilitates performance evaluation, risk management and the involvement of employees thanks to improved internal communication.
The audit of the quality management system focuses on the operative process. This is an incentive for the improvement of services and product quality. The ongoing evaluation-visits can promptly detect any deficiency in the employees’ abilities or any problem that may affects team work.
The structure of the ISO 9001, based on plan, do, check and act, ensures that customer needs are better known and taken into account.
The Eco-Management and Audit Scheme (EMAS) is an E.U. voluntary normative which acknowledges organizations that, like our own, have implemented an Environmental Management System (EMS) and are committed to ongoing improvements verifiable by independent auditors.
Hotel Majestic meets this normative and, therefore, it has a clearly defined environmental policy; making use of an environmental management system and reporting periodically about its performance via an environmental declaration form that is then verified by independent auditors.
The main aim of EMAS is to promote improvements in the pro-environmental behaviour of hotels on an ongoing basis by means of the establishment and implementation of environmental management systems; the evaluation of those systems in a methodical, objective and periodical manner; the media coverage of pro-environmental results; the establishment of an open dialogue between the public and other parties involved; and the active involvement of the organizations’ staff as well as their proper training.
The ISO 14001 is an international normative for the establishment of an effective system of environmental management. This normative was designed to strike a balance between profitability and the minimization of any negative environmental impact.
Once implemented, this set of procedures on environmental management will affect all aspects of hotel management in terms of environmental responsibility and, therefore, all environmental matters will be dealt with systematically in order to improve pro-environmental behaviour. The ISO 14001 focuses on the organization itself; providing a set of standards based on the procedures and guidelines that a hotel must use to create and maintain a system of environmental management.
This normative improves internal communication and, in term, this makes teams feel more motivated, mainly thanks to their own suggestions regarding environmental improvements. On the other hand, periodical evaluations ensure that there is always room for supervision and improvement of the pro-environmental performance of the company. Finally, the implementation of normative ISO 14001 shows that the organization meets a series of legal requirements.
To summaries, product & service compliance with international normative ensures their quality, safety and reliability.
We must all be involved, contributing in all ways possible and getting the relevant training to sustain and constantly improve the quality of both the organisation and wider environment. This is the best guarantee for our clients' continued satisfaction and confidence.
By getting members of different departments to work as a team and by encouraging inter-departmental communication we increase motivation, the quality of our products and services improves, and our commitment to environmental protection grows. Overall, we feel proud of our company and of being true professionals within our sector.
OUR BUSINESS COMMITMENT
We wish to create a work atmosphere where each and every one of us is satisfied with his or her role. This undoubtedly benefits not only our own wellbeing but that of our customers too, bearing in mind that they are all different in terms of interests, abilities, backgrounds and expectations, whilst sharing the same demand for high standards.
We wish to enable everyone to be well qualified in their area with our Internal Training Programme, so that we all can put forward ideas and come up with solutions to business problems. We aim to foster a caring attitude and awareness about environmental issues amongst employees and associates of the corporation, so that everyone feels involved in the project and works as a team.
We plan to increase the autonomy of every team promoting introspection, self-control, versatility, involvement in the problems of the business and empowering our present staff before recruiting from outside the organization.
We aim for a code of conduct that can be modified continuously in order to comply with the changing legislation and rules regarding quality and the environment as it specifically applies to us and the activities we carry out.
We will implement action plans, as well as control, prevention/correction plans to diminish any negative environmental impact, minimising the use of natural resources and raw materials and managing properly all environmental aspects (visual impact, generation of residues, atmospheric emissions, noise and waste water).
We will establish goals and objectives that guarantee sustainable quality and environmental improvement and to carry out both internal and external auditing to ensure that the system is working correctly, contributing to the preservation of the environment and the achievement of the highest standards.
We promise to keep our customers informed and to offer them incentives, so that they can work with us with in creating a special relationship for the sake of preserving our environment.
The responsibility for the execution of this Environmental and Quality Policy is shared amongst us all: the principles are revised periodically, paying great attention to the needs of all concerned, communicating news to both employees and customers, and being readily available for all parties concerned.
"Quality is made by people not by companies, only we can guarantee our future to be brilliant".
Mr. Malco Par
General Manager of Majestic Hotel Group
If you would like to receive a copy of the Quality and Environment Manual or the Environmental Declaration, please contact the Quality and Environment Department, Mrs Sandra Juliá firstname.lastname@example.org.
Copyright © 2015 Majestic Hotel Group
If living is good, it's even better to dream and the best of all is waking up.
Antonio Machado, 1924 (Sevillian poet and distinguished guest of the hotel)