The ISO 9001 is an international normative for the management of businesses that guarantees that customer needs are met adequately. The management of this quality system is the ideal framework for the supervision and improvement of any service.
In terms of quality, it is the most widely established and best known normative. However, it is not just applicable to the Management of Quality Systems, but to any system in general.
The ISO 9001 helps to improve the internal working of any organization and to set it apart from any competitor in the sector that does not use it. Besides, this certificate facilitates performance evaluation, risk management and the involvement of employees thanks to improved internal communication.
The audit of the quality management system focuses on the operative process. This is an incentive for the improvement of services and product quality. The ongoing evaluation-visits can promptly detect any deficiency in the employees abilities or any problem that may affects team work.
The structure of the ISO 9001, based on plan, do, check and act, ensures that customer needs are better known and taken into account.